Refund Policy

Your 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can usually cancel an online purchase within 14 days, without giving a reason, and get a full refund.

Our guides are digital content supplied immediately. At checkout you tick a box to ask for immediate access and to acknowledge that your right to cancel ends once supply begins. We keep a record of when you did this. So:

• If you have not opened or downloaded a guide from your library, you can cancel within 14 days and we will refund you in full.
• Once you have opened or downloaded a guide, the 14-day cancellation right no longer applies to it.

For a bundle, the cancellation right ends when you first open or download any guide in the bundle.

If something is wrong with a guide

Separately from the cancellation right, the Consumer Rights Act 2015 says digital content must be of satisfactory quality, fit for purpose and as described. If a guide is faulty, will not open, or is not what the product page described, tell us. We will repair or replace it. If we cannot fix it within a reasonable time, you are entitled to a price reduction, which can be a full refund.

How to ask

Use the contact form or email our contact form. Include the email address you used at checkout and your order reference. We reply within two working days.

How refunds are paid

Refunds go back to the payment method you used, within 14 days of us agreeing the refund. When an order is fully refunded, access to the guides in that order is removed.